
Mriganka didn't say a word. She just threw the waiter a frosty look and pointed to the baked pest. Minutes later, the dude reappeared and said the entire meal (pizza, garlic bread, iced pesticide) sans roach was complimentary. Pizza Hut made amends and Mriganka walked out with a free meal.
The same thing happened with Sunandita. There was no roach involved this time. But Pizza Hut did screw up her order and Sunandita got the full benefit.